Am I investing in wrong channels to find the right customers?
If after investing a large budget in your marketing operations you are still unable to generate leads, you should ask this question: Am I investing in the wrong market? and how can I find the right market?
The customer acquisition is not a linear or predictive streamlined process, but it still needs a proper and thoughtful planning.
For a growing business, there are a couple of tips and tricks you need to know to make new customers and to engage them with you for a long term without running over your budget or investing in wrong channels. Here I share my ideas how to plan a scale able and dependable strategy for customer acquisition.
Having a generic plan to on board new customers is essential, which include:
- Accounting of the platforms
- Success metrics
- Timeline
- Manpower
Always Be Prepared ….. It matters!!
In startups irrespective of the size of the team, resources, and the budget each employee should understand your acquisition process and their short and long terms roles in on-boarding. You will be able to respond quickly to the glitches; for example if the user encounter an unexpected error in registration or sign up process. The development team is needed to resolve the issue on immediate basis. Also your customer representative team along with communication and marketing people are supposed to give a quick response to the complaint of customers on chat portals and social media and engage them in a proactive manner about the services and efforts to fix the problem. (more…)




